Pause a sale and return to it later

Sometimes a customer needs to collect another item or check a detail before paying. Holding the sale lets you return to it through the POS. Keep the reference clear and review the order again when the customer is ready.

01. Check the order before holding it

Add the products and quantities the customer has chosen. Check the selected customer where one is attached. Use a short, useful Add Note entry if your team needs context, such as Customer checking cable size.

Choose Hold when the sale needs to pause. Note the reference shown so you can identify the correct order later, especially when several customers are waiting.

02. Keep stock and payment separate

A held order does not reserve stock. Do not promise that the products are set aside simply because the order appears in Held Orders. If your business physically holds goods for a customer, follow that separate routine.

Holding an order is also not a payment confirmation. Do not hand over products as paid until the payment has been completed and checked.

03. Resume the correct order

Open Held Orders and identify the intended sale using the details shown. Confirm the customer and review the products before continuing. A similar total or product name alone may not identify the right order.

Ask whether the customer still wants everything listed. Recheck quantities, availability and the displayed prices or discounts. Correct the order before payment if anything has changed.

04. Complete one sale

Confirm the final total, choose Process Payment and follow your normal checkout routine. If another cashier has been helping the customer, check who is completing the transaction so the team does not record it twice.

• Identify the correct held order.
• Review the customer, items and total.
• Confirm payment before handing over goods.
• Provide the receipt for the completed sale.

Add the right customer to a sale · Make your first sale